FAQs
Ticketing
When will tickets be sent out?
Tickets issued by Liverpool Culture Company are subject to the terms and conditions of entry (please see separate terms and conditions)
Tickets will be sent out to UK Residents no later than two weeks prior to the event.
We do not intend to send tickets for the Liverpool Sound Concert to overseas purchasers by post.
Your tickets will be available for collection from Monday 26th May at the following locations and times: Monday 26th until Friday 30th May from the 08 Place, Whitechapel in Liverpool City Centre, opening times are:
International ticket holders will be able to collect their tickets from the 08 shop in Whitechapel, Liverpool on
Monday 26th May 11am - 4 pm
Tuesday 27th May 10am - 6 pm
Wednesday 28th May 9am - 6pm
Thursday 29th May 9am - 6pm
Friday 30th May 9am - 6pm
Alternatively tickets will be available for collection from the ticket office atAnfield Stadium,
Anfield Road,
Liverpool
L4 0TH
Saturday 31st May noon - 4 pm
Sunday 1st June noon - 4 pm
Please DO NOT contact Liverpool Football Club regarding ticket enquiries. SEE tickets should be contacted regarding all ticketing enquiries via email address below.
On collection of ticket(s) the credit card used for payment must be produced along with name identification and confirmation email.
If the cardholder is not collecting the ticket(s) a signed letter from the cardholder must be produced quoting the last four digits of the payment card and giving authorisation to the person collecting. This person must also bring identification which includes name and the confirmation email.
If you have any queries please contact Zena Harrison on zena.harrison@liverpool.gov.uk
Proof of purchase or authorisation from person who bought the tickets will be required in order to collect tickets from box office or 08 Shop. So please bring confirmation email / letter sent when tickets were purchased, and / or credit card (or note of last four numbers of card) used to purchase tickets. If the tickets has been purchased on behalf of someone else then a letter of authorisation should also be brought along.
Please note that tickets purchased for the pitch / unreserved seating, for security reasons, will be sent via recorded delivery and will require signature upon receipt. NO DUPLICATES WILL BE ISSUED.
I have changed address / credit card since booking the tickets?
Please contact SEE tickets prior to the event on the email address below.
What if I lose my tickets after being sent them?
Unfortunately for security reasons, no duplicate tickets will be issued.
Please note ticket checks will be taking place through the day. All ticket holders will be required to keep their ticket on them at all times
Ticket Holders with access requirements
Please contact SEE tickets on email below, as soon as possible if you have access requirements. Please note an accessible viewing platform is available for the event, on a limited basis. Access requirements notified to event organisers on the event day will be dealt with if at all possible but due to space limitations may not be guaranteed if no prior notification is given
Security Checks
The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches.
Please note security checks will be in operation on the day. Bag searches and ticket checks will be carried out on all those entering the stadium. Only those with official tickets will be allowed entry into the stadium..
Please note alcohol, drugs, banned substances, video / photos cameras, sound recording devices, air horns, knives, bottles, cans, poles, glass bottles and any articles that might be used as a weapon and / or compromise public health & safety are not permitted within the ground.
Customers are not allowed to take any food or drinks within the ground. Alcohol will be available for purchase within the stadium grounds until 30 mins before the end of the show. The stadium and its immediate environment are non-smoking. Anyone found smoking or with banned substances within the stadium building or pitch will be removed from the stadium.
Please read the following car crime key messages for the Liverpool Sound Concert
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Secure your vehicle and don't leave anything on display. Make sure you remove your sat nav, its holder and wiring, and any visible marks left on your windscreen.
Car crime fell by 24% across Merseyside last year. With your help we can get it even lower. Download the full document to find out more.
Opening times
Gates will open at 17.00hours
The concert will finish 22.30 approx (please note times may vary).
Concessions selling food and beverages will be available within the stadium until 30 mins before the end of the show. Official merchandise will be available to purchase within the grounds of the stadium once through ticket checks.
Please note pass outs will NOT be granted. Anyone leaving the stadium will not be granted access back into the event.
Contact details
Ticketing -
SEE tickets on - helpme@seetickets.com
Travel -
City Centre Car Parks - www.ncp.co.uk
Mersey Travel - 0871 200 2233 www.merseytravel.gov.uk
National Rail Enquiries - 08457 48 49 50
Regional Trains - www.northernrail.co.uk
National Trains - www.virgintrains.com
NB - Please check your return travel arrangements, particularly the times of the last bus or train
Please see our terms and conditions document for full terms and conditions for the event
© The Liverpool Culture Company Limited and Liverpool City Council 2008.
All rights reserved. The information contained is correct at the time of going to print. All liability for loss or damage caused by any act or omission committed in reliance on the information contained in this publication is hereby excluded.
